If you are unhappy with your child's school photo for any reason, you may return the complete picture package for a full refund within 30 days of receipt. Please include a note with your name, home address, child's name, and the name of the school your child attends. Your refund check will be mailed directly to your home in approximately 2-3 weeks from the date we receive your request.
Refund requests should be mailed to:
Color Portraits, Inc.
401 Cornell Avenue
Barrington, IL 60010
Attention: Customer Service
*Please Note: Refunds can only be issued for the current school year. Specialty items (photo mug, puzzle box, phone case, etc.) may not be refundable; please CLICK HERE to contact us with inquiries regarding any non-picture package related returns. All packages/products which contain the My Virtual Photo (MVP) download will not be eligible for refund once you've agreed to the download terms on our website. Please make sure your other package items are acceptable before downloading your student's image(s).
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